Privacy Policy

1. Introduction

SelectiveGuru ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NSW Selective School test preparation platform.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and are committed to ensuring that your personal information is protected and managed responsibly.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Student name, email address, and year level
• Parent/guardian name and email address
• Account credentials (encrypted passwords)
• Payment information (processed securely by third-party payment processors)

2.2 Educational Data

• Test responses and answers
• Performance analytics and progress tracking
• Practice session history
• Writing samples for AI marking
• Difficulty level preferences

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage patterns and session data
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our educational platform and services
• Generate personalised practice questions and adaptive difficulty levels
• Provide AI-powered tutoring and writing feedback
• Track student progress and generate analytics for parents
• Process payments and manage subscriptions
• Send important updates about your account and service
• Respond to support requests and customer inquiries
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures:

• All data is encrypted in transit using SSL/TLS
• Passwords are hashed and never stored in plain text
• Database access is restricted and monitored
• Regular security audits and updates
• Data is stored in secure data centres in Australia

5. Third-Party Services

We use trusted third-party services to operate our platform:

• Anthropic (Claude AI): For AI tutoring and explanations
• OpenAI: For supplementary AI services
• Payment Processors: For secure payment processing
• Hosting Providers: For reliable platform hosting

These third parties have their own privacy policies and are contractually obligated to protect your data.

6. Children's Privacy

Our platform is designed for students in Years 5-6 (typically ages 10-12). We take children's privacy seriously:

• We require parental consent for students under 13
• We collect only necessary information for educational purposes
• We do not sell or share children's data with third parties for marketing
• Parents can access, review, and delete their child's information at any time

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Export your data in a portable format
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain some information for legal compliance, dispute resolution, and legitimate business purposes. Educational data is typically retained for 7 years in accordance with Australian educational records standards.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyse platform usage and improve our services
• Provide personalised content

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of SelectiveGuru after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: